A Message from our Client Development Manager

As we approach the last month of the first quarter of 2014, we are pleased and excited about the growth at CIS.  Thanks to the continued loyalty of our members, renewal rates are peaking and company performance is at a record high.  Close to 90% of our members renew year after year due to many things, however we believe our commitment to customer service is key.  Our Research team is dedicated to bringing you the most accurate and comprehensive information available, but we’re also here as a service to you 24 hours a day, 7 days a week, worldwide. Research requests are funneled through our team starting with our Director, Felecia Alexander, and are distributed to the Account Manager assigned to your product.  Currently, most DWCP Research Requests can be processed and often times fulfilled within 48 hours of receipt. If you’re using the DWCP online and can’t find a producer associated with your chemical search, there’s a Research Service & Support button inside DWCP making our Research team fully available to you. You can send a quick email with the details of your support request, and your support ticket will become priority for a member of our team.  When you become a CIS member, you gain full access to our Research team giving you dedicated support and peace-of-mind. If you’re not a CIS member, now is the time to join.  March kicks off our annual Great Trade In promotion, giving all DWCP Hardback customers the opportunity to upgrade their book to an online membership for a fraction of the cost. Starting March 1st, contact us to trade in your 2014 edition for a $1,500 credit toward the DWCP online or receive a $1,000 credit when you trade in a prior edition.  If you’ve been thinking about joining and haven’t made the move, join us now to experience accurate information and service beyond compare. Our Client Development team is always available to serve you. Please contact us anytime with questions or concerns.  As we continue to enhance our products and services, we look forward to hearing from you.  Contact us at info@chemicalinfo.com or by phone at +1(214)432-2149.  As always, we thank you for being part of the CIS family.   Sincerely, Michael McKissack Client Development Manager, Chemical Information Services